Refund policy

Refund & Return Policy

At Fort Hill Distributors, we strive to ensure complete satisfaction with your purchase. Please review our return and refund policy below:

Returns
* Returns are accepted within 30 days of delivery.
* To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
* Return shipping costs are the responsibility of the customer.

Exemptions / Non-Returnable Items
Certain types of goods cannot be returned, such as perishable goods or customized products. Please contact us if you have questions or concerns about your specific item.

Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately at forthilldistro@gmail.com so that we can evaluate the issue and make it right.

Refund policy

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